Use our Community’s Ongoing Issues board to find helpful tips and information Note: If you don’t find your issue on Community, you can post about it and get help from our Community members in English.If this didn’t help, you may need to troubleshoot further with the device's manufacturer. Your SD card is not causing problems, try removing it (Android only).Your device's battery is sufficiently charged.Your firewall isn’t blocking Spotify (desktop only).Your device has at least 250MB of available memory.Your device is supported for Spotify and up-to-date.If it doesn’t, it could be an issue specific to your device. Is it your device? See if the issue happens on a different device, or when using the web player. Songs can be grayed out if they're not available in your market.Check your network connection, or switch to a different network.Check your device is not in offline mode.Issues with local files? See Local files. Problems with listening offline? See Listen offline. Issues with the sound or volume? See Can’t hear Spotify. Make sure your internet connection is stable.Reinstall the app Note: You need to re-download any downloaded music and podcasts after reinstalling the app.Note that this only applies to tracks, not to albums.Ĭhris Quartermaine is a Digital Unite tutor for Chester, South Wirral and north-east Wales.If you're having technical issues when playing something on the Spotify app, try these first: Follow this tutorial and move to Apple Music in just a few. Now if you click Starred in the list on the left, you’ll see that your track is listed. Import Spotify playlists and favourites tracks, albums, and artists to Apple Music in one go. At Step 2 above, left-click Star instead of ‘Save to’. Step 3: You can also ‘star’ a track to make a list of favourites that you can go back to. You can now play your favourite music without having to search for it. Step 2: Hover your mouse over ‘Save to’ and then left-click New Playlist. Step 1: Move your mouse to either an album name or a track, and right-click on it. You can move to another part of the track by clicking on the dot and dragging it. The dot in the long bar shows where in the track you’ve got to.To adjust the volume, click and drag the dot within the volume bar.To move to the next track, click the double arrow.(The double bar will then turn into an arrow.) To stop the music, click the double bar in the circle.Controlling the music while it’s playingĪ bar like the one below will appear at the bottom of your Spotify page. ![]() Step 5: Now if you double-click on a track, it will continue playing the tracks in the order shown. You’ll be taken to a page of information about that artist, the albums held in the Spotify library, similar artists and individual tracks available. Step 4: Click the name of an artist or an album on the list. However, to be able to play continuous music, continue with these steps: To play just one track, double-click the track you’d like to listen to. Step 3: You’ll now get a list of the tracks that Spotify has found based on what you’ve typed. If you can see what you are looking for, then just click on it in the drop-down menu. As you type, a drop-down with potential matches for your search will appear. Step 2: Type the name of a song, artist or composer into the search box. You’ll not normally need to log in – it’s automatic. Alternatively, you can click Start, hover your mouse over ‘ All Programs’ and then click Spotify in the list. Step 1: Open Spotify by double-clicking the green circular icon on your desktop. a computer with access to the internet, ideally through a broadband connectionįollow these step-by-step instructions to listen to music via Spotify on your computer.If you haven’t already installed it, please read our guide How to get Spotify. Spotify is one of the best ways to listen to music for free online.
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